Terms and Conditions

About these terms

These terms apply when customers use the Rosella Flowers & Gifting website, place an order, submit a custom gift request, contact Rosella or use any online Rosella service. By placing an order, the customer confirms that the order details are correct and that these terms have been accepted.

Products and availability

• Flowers are natural, seasonal and supplier-dependent. Colours, rose size, greenery, packaging and finishing details may vary slightly from photographs.
• Rosella may make reasonable substitutions of equal or greater value where needed, while keeping the requested colour theme, style and occasion as close as possible.
• Products marked as custom quote, money bouquet, large balloon setup or special request are not confirmed until Rosella has manually quoted and accepted the order.

Orders and payment

• All prices are shown in South African Rand.
• An order is accepted only after payment is received or a manual Rosella quote is accepted on the agreed terms.
• Paystack payments are verified server-side before an order is marked as paid.
• Rosella may decline, cancel or refund an order where products are unavailable, the delivery address is outside service coverage, payment cannot be verified, or the order contains incorrect or suspicious information.

Delivery

• Delivery to most listed Polokwane areas is R150. Delivery to Mankweng and Delmada is R200.
• Delivery to Sandton, Midrand, Fourways, Rosebank, Centurion and Pretoria East is R200.
• Addresses outside the listed service areas require confirmation and a delivery quote before the order is accepted.
• Same-day delivery is subject to stock, production capacity, the selected product, payment confirmation and the published cut-off time.
• The customer is responsible for providing complete and accurate recipient details. Failed deliveries caused by incorrect details, no access or recipient unavailability may require a re-delivery fee.

Notice periods and special items

• Cake orders require at least 48 hours notice unless Rosella confirms same-day ready stock.
• Large installations, money bouquets, corporate orders, personalised gifts and unusual add-ons may require manual confirmation, supplier checks or extra lead time.
• Rosella does not sell alcohol products through this launch website.

Cancellations and changes

Because flowers, cakes and personalised gifts are time-sensitive, cancellations or changes must be requested as soon as possible. Once flowers have been sourced, production has started, a cake has been ordered, a personalised item has been prepared, or the order is out for delivery, cancellation may not be possible and reasonable costs may be deducted from any refund.

Use of the website

• Customers may not misuse the website, interfere with payment or admin systems, upload unlawful content, copy Rosella content for commercial use, or attempt unauthorised access.
• Images, text, branding, product names and designs on the website belong to Rosella or its licensors unless stated otherwise.

Liability and law

Rosella will take reasonable care in preparing and delivering orders. To the fullest extent allowed by law, Rosella is not liable for indirect loss, delays outside its reasonable control, incorrect customer details, recipient unavailability, natural variation in flowers, or damage after successful delivery.

These terms are governed by the laws of South Africa. Nothing in these terms is intended to limit rights that cannot legally be limited.

Questions can be sent to orders@rosellaflowers.co.za, WhatsApp 0829507011, or phone 0829507011.