Privacy Policy

Who we are

Rosella Flowers & Gifting is a flower and gifting business based at Vharanani Street, Bendor, Polokwane. This policy explains how we collect, use, store and protect personal information when customers browse the website, place orders, request custom gifts, contact us or upload order-related media.

Information we collect

• Customer details such as name, email address, phone number and WhatsApp number.
• Recipient details such as name, phone number, delivery address, delivery instructions and gift message details.
• Order details such as cart items, variants, add-ons, delivery date, payment reference, order status and internal fulfilment notes.
• Incomplete cart and checkout activity, including items selected and contact details entered during checkout, so Rosella can provide checkout support and understand abandoned orders.
• Uploaded files for custom requests or personalised products, such as reference photos, card details or design inspiration.
• Website and device information used for security, performance, analytics and fraud prevention, where these tools are enabled.

How we use personal information

• To prepare, personalise, deliver and support flower and gift orders.
• To contact customers or recipients about delivery timing, substitutions, missing details, payment status or order changes.
• To process payments through Paystack and store order records in Firebase services.
• To respond to enquiries, custom gift requests, refund or replacement requests and admin support messages.
• To provide reasonable checkout assistance or a cart reminder where a shopper has supplied contact details. Customers can ask Rosella not to send further cart reminders.
• To improve the website, protect the service from misuse and meet record-keeping obligations.

Payments and service providers

Rosella does not store card details on this website. Payment information is handled by Paystack. The website may also use Firebase services for authentication, order records, storage and admin functionality. These providers process information only as needed to deliver their services to Rosella.

Sharing information

We share personal information only when needed to fulfil an order, run the website, process payment, comply with law, protect our rights, or work with delivery, hosting, payment and support providers. We do not sell customer or recipient personal information.

Retention and security

Order records are kept for business, tax, customer support and fraud-prevention purposes. Uploaded custom-request media is kept only for as long as reasonably needed for quoting, fulfilment, support or admin reference. We use reasonable technical and organisational safeguards, but no online system can be guaranteed to be completely secure.

Your privacy rights

Customers may ask to access, correct or delete personal information where the law allows. Some order information may need to be retained for legal, accounting, payment dispute or fraud-prevention reasons. Marketing messages, where used, will include a way to opt out.

Questions can be sent to orders@rosellaflowers.co.za, WhatsApp 0829507011, or phone 0829507011.