Rosella policy
Custom Order Policy
Custom gifts, money bouquets and large balloon setups are confirmed by WhatsApp before payment and are fulfilled only after a manual quote is accepted.
Last updated: 9 June 2026
Manual quote required
Custom gifts, money bouquets, large balloon arrangements, unusual colour themes, corporate orders and complex personalised products require a manual quote. A request is not an accepted order until Rosella confirms the scope, price, delivery date and payment instruction.
Customer-supplied details and media
Customers are responsible for ensuring uploaded names, messages, photos, designs and reference images are correct and lawful to use. Once personalisation work has started, changes may not be possible.
Deposits and cancellation
Rosella may require full payment or a deposit before sourcing custom materials. Deposits for sourced, personalised or prepared items may be non-refundable to the extent that Rosella has already incurred costs.